Refund Policy

1. Scope of This Policy

This policy applies to all purchases made through the Thexrovashak website at https://thexrovashak.world, including but not limited to:

• Digital educational materials or downloads
• Online guides or educational content subscriptions
• Any other paid services or products offered now or in the future

This policy does not apply to free content, which remains available without charge and without purchase.

2. Refund Eligibility

You may be eligible for a refund if:

• A request is submitted within 14 calendar days of the original purchase date.
• The purchased product or service has a documented technical defect that prevents access or use.
• The product or service was materially different from its description at the time of purchase.
• A duplicate purchase was made in error.

Refund requests submitted after 14 days from the date of purchase will generally not be considered, except where required by applicable law (including statutory cancellation rights under applicable consumer protection regulations).

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The request is submitted more than 14 days after the purchase date (unless required by law).
• The product has been substantially accessed or downloaded prior to the refund request, unless a technical defect is documented.
• The stated reason for the refund is subjective dissatisfaction unrelated to any documented defect or misrepresentation.
• The purchase was made using a promotional code or as part of a discounted bundle, unless the defect or misrepresentation applies to the specific product.

4. Statutory Consumer Rights

Nothing in this Refund Policy limits or excludes any statutory rights you may have under applicable consumer protection law, including:

• Rights under the U.S. Federal Trade Commission (FTC) regulations.
• State consumer protection laws, including Texas Business & Commerce Code.
• For EU/EEA residents: a 14-day statutory right of withdrawal for distance contracts under EU Directive 2011/83/EU, subject to applicable exceptions for digital content once delivery has begun with the consumer's consent and acknowledgment that the right of withdrawal is thereby waived.

5. How to Request a Refund

To initiate a refund request, please contact us within the applicable timeframe by:

1. Emailing clients@thexrovashak.world with the subject line "Refund Request."
2. Including your full name, email address used at the time of purchase, the product or service purchased, the date of purchase, and the reason for your request.
3. Attaching any relevant documentation (e.g., confirmation email, screenshots of technical issues).

We will acknowledge your request within 3 business days and provide a decision within 10 business days of receiving your complete request.

6. Refund Processing

Approved refunds will be issued to the original payment method used at the time of purchase. Processing times vary depending on the payment provider:

• Credit and debit card refunds: typically 5–10 business days after approval.
• Other payment methods: within 14 business days after approval, depending on the provider.

Thexrovashak does not assume responsibility for delays caused by third-party payment processors or financial institutions.

7. Contact

For any questions regarding this Refund Policy, please contact: